PRIVACY POLICY & TERMS OF MANAGEMENT

Last Updated: June 24, 2026

Platform: Travellhaks.com

SECTION 1 - GENERAL PROVISIONS AND LEGAL FRAMEWORK

This document governs the privacy practices, data processing, and operational terms of service applied to all users, visitors, and customers of Travellhaks.com. Our operations are fully committed to protecting your privacy while ensuring a highly transparent, professional, and compliant e-commerce ecosystem.

By accessing, browsing, or executing any commercial transaction on this website, you explicitly acknowledge, understand, and agree to be bound by the parameters, limitations, and operational definitions contained herein. If you do not agree with any clause of this policy, you are advised to cease the use of our services immediately.

SECTION 2 - DATA COLLECTION, RETENTION, AND SPECIFIC PURPOSE

To facilitate a premium user experience and execute international commerce transactions, we collect and process specific categories of personal information. The collection of this data is strictly limited to what is required for optimal service delivery.

1. Personal Identification Data: Includes full legal name, billing address, specific shipping address, email address, and direct telephone contact.

2. Transactional and Interaction Data: Detailed history of products viewed, items added to the cart, completed purchases, financial transaction values, and communication exchanges with our support department.

3. Automated Technical Data: IP addresses, browser types, operating system specifications, and geolocation indicators collected via technical cookies to improve website performance and security.

Data Retention Limits: All data associated with commercial transactions is retained for the legally required period under standard corporate and tax regulations, after which it is anonymized or permanently erased from our active digital architecture.

SECTION 3 - THE DROPSHIPPING MODEL AND THIRD-PARTY DATA DISCLOSURE

Travellhaks.com operates strictly as an advanced digital dropshipping and logistical coordination platform. We do not maintain physical stock or centralized domestic storage for the products displayed on our website. Instead, we connect premium consumers with a vetted network of independent, international manufacturers, third-party suppliers, and global fulfillment hubs.

Explicit Consent for International Data Transfer: To successfully process, fulfill, and deliver any order, your necessary shipping information (Full Name, Delivery Address, and Telephone Number) must be shared directly with our external international suppliers and associated shipping carriers.

• These external entities operate in various jurisdictions globally.

• By placing an order, you provide explicit, non-revocable consent for the transfer of your data to these third-party suppliers solely for package dispatch, customs clearance, and final mile delivery.

• These partners are legally prohibited from utilizing your personal data for marketing purposes or any utility outside the specific scope of order fulfillment.

SECTION 4 - INDIVIDUALIZED DISPUTE RESOLUTION AND OPERATIONAL TIMELINES

Because Travellhaks.com acts as a bridge between the consumer and multiple international fulfillment entities, our customer support and legal dispute structure deviates from traditional local retail operations.

1. Individualized Case Assessment: We reject standardized, automated remedies for complex logistical issues. Every single inquiry, claim, or dispute raised by a customer is treated as a unique case. Each demand is audited individually, cross-referencing data with the specific international supplier involved.

2. Extended Operational Timelines: Due to the complexity of coordinating with distinct global suppliers, varying time zones, international postal services, and foreign customs authorities, solutions will not be instantaneous. Travellhaks.com commits to resolving every single valid customer demand; however, the resolution process will take the exact amount of time technically required to investigate, validate with the supplier, and execute the final remedy. By purchasing from our platform, the client explicitly agrees to allow the platform the necessary window to process these demands without resorting to premature escalations.

SECTION 5 - COMPREHENSIVE RETURNS, REFUNDS, AND SUPPLIER ALIGNMENT POLICY

Our return and refund framework is strictly aligned with the corporate guidelines of our international manufacturing partners, in full accordance with distance selling regulations adapted for drop-shipped goods.

5.1. Subjection to Supplier Regulations

All orders, modifications, cancellations, returns, and exchanges are strictly subject to the specific rules, conditions, terms, and deadlines imposed by the respective third-party supplier responsible for manufacturing the item. These internal rules vary depending on the product category, origin country, and specific supply chain constraints. Travellhaks.com cannot override the operational return window or conditions established by the underlying supplier.

5.2. Mandatory Evidence Protocol for Claims

To initiate any claim regarding items that are alleged to be damaged, structurally defective, broken, or significantly not as described, the customer is legally required to fulfill our Evidence Protocol.

• The customer must provide high-definition photographic evidence and continuous, unedited video footage clearly demonstrating the structural defect, malfunction, or damage.

• The footage must also clearly show the original shipping label attached to the packaging, showing the tracking number and supplier identifiers.

• Failure to provide this concrete visual evidence within 7 days of delivery will result in the immediate and automatic administrative closure of the claim, with no liability or refund obligation attributed to Travellhaks.com.

5.3. Return Destinations and Logistics

In the event that a technical review approves a return, the customer explicitly acknowledges that the product must be shipped directly to the designated supplier's fulfillment center, which is frequently located overseas (including, but not limited to, Asia, Europe, or North America).

• Travellhaks.com does not maintain a local or domestic return warehouse.

• All shipping costs, customs duties, and logistical arrangements required to return the item to the supplier's international address are governed by the supplier’s specific rules, and the customer must follow the exact instructions provided by our support team. Packages sent back to the address on the original shipping box without explicit authorization will be rejected and deemed lost, voiding any refund.

SECTION 6 - INTERNATIONAL SHIPPING, TRANSIT TIMES, AND CUSTOMS LIABILITY

Products offered on Travellhaks.com are dispatched directly from international locations. Consequently, delivery windows consist of extended transit estimates that account for complex global logistics.

• Estimated Windows: All stated delivery dates are strictly estimates and projections.

• Limitation of Liability for Delays: Travellhaks.com acts with due diligence to ensure swift dispatch. However, we hold absolutely no liability, financial or legal, for delays caused by external factors beyond our direct control. This includes, but is not limited to: international freight delays, customs inspections, border holdups, local postal strikes, severe weather conditions, or macroeconomic disruptions. No refund for delayed transit will be issued while the package is still actively in motion or held by customs authorities.

SECTION 7 - USER LEGAL RIGHTS UNDER THE UK GDPR

Customers residing within the United Kingdom or the European Economic Area retain specific statutory rights regarding their data under the UK General Data Protection Regulation (UK GDPR):

• Right of Access: You may request a formalized report of the personal data we hold.

• Right to Rectification: You may demand the correction of inaccurate or incomplete data.

• Right to Erasure: You may request the deletion of your data, provided that all active transactional obligations, international delivery windows, and statutory financial/tax auditing periods have concluded.

To exercise any data rights or to open an individualized support ticket, you must contact our compliance team through the official communication channels listed on Travellhaks.com. All requests will be verified for identity security before processing.